Please note: At times, the quality of your fingerprints may cause the investigating entity to reject the prints supplied (i.e. unable to read, deficient or rejected). If this occurs, we will re-fingerprint you at no cost provided you produce the letter you received stating the reasons your prints were rejected. We will do everything possible to ensure your fingerprints are submitted clear and readable.
If you are eligible for a refund, please email your refund request to [email protected]
Our standard turnaround time to process a refund is 10-15 days from the date we have received your refund request. Refunds will be issued to the credit card used for booking the appointment or ScanManFL will issue a refund check.